Support

Vitastiq integrates the pioneering EAV (Electroacupuncture According to Voll) technique, developed by the German physician Reinhold Voll, into a modern health tracking tool that pairs with your smartphone or tablet. This innovative approach measures the electrical conductivity at specific points on the body, each associated with different organs and systems, to provide a detailed snapshot of the user’s nutritional health. The foundation of this methodology lies in the discovery that acupuncture points exhibit unique electrical conductivities, distinct from the surrounding skin, reflecting the body’s vitamin and mineral status and offering deep insights into nutritional well-being.

While Vitastiq is not a medical device, it adopts this principle to guide users in monitoring their health trends, focusing on the qualitative aspects of vitamin and mineral levels without quantifying them. It is designed to enhance lifestyle and fitness tracking by indicating overall health trends, leveraging the established EAV methodology that has been recognized for its effectiveness since the 1950s. However, it’s crucial to note that Vitastiq does not have the capability to diagnose, treat, or prevent medical conditions. By consistently tracking health trends over time, Vitastiq encourages a proactive approach to maintaining a balanced and healthy lifestyle, serving as an adjunct to traditional health monitoring practices.

Electro-acupuncture According to Voll (EAV) is a technique that merges traditional acupuncture concepts with electrical measurement to assess the body’s energy meridians. According to this approach, each acupuncture point is associated with specific organs and bodily functions. By measuring the electrical resistance at these points, EAV aims to identify imbalances or disruptions in the body’s natural energy flow, suggesting potential health issues. Developed by Dr. Reinhold Voll in the mid-20th century, EAV is based on the idea that optimal health is maintained by the balanced flow of energy, and disruptions in this flow can indicate or lead to health problems.

To track the nutrient trend, Vitastiq uses the electrical resistance of an acupuncture point in relation to the reference point. The reference point, determined during calibration, remains the main guidance as you move to the other measuring points.

Each person has their own skin type. That is why calibration is necessary. During the calibration step, your skin’s resistance will be determined. If you don’t calibrate properly or don’t apply the same pressure at other points, your readings will be inconsistent.

No, the EAV method is completely non-invasive and painless. It involves measuring the electrical resistance of the skin at specific acupuncture points, without any need for piercing or penetration. This makes the procedure comfortable and safe for the patient.

Vitastiq readings provide qualitative information on your vitamin and mineral levels, categorizing them into four levels: low, mild, good, and high. The overview also offers useful insights regarding the specific vitamins and minerals measured.

It is common for the results to vary from one measurement to another at the beginning, as you probably don’t have any prior experience. It’s crucial to accurately calibrate the Vitastiq pen at the reference point, as the accuracy of all results depends on this step. Additionally, holding the Vitastiq pen correctly, the amount of pressure you apply to a point, and skin moisture are important factors. Please go through the video tutorials, in-app tutorials, and the User Manual.

The hand holding the Vitastiq pen should not be in contact with any other part of your body; otherwise, the readings will be incorrect. Do not touch the nail root, as this can also affect the accuracy of the results. Find the accurate spot within 1-2 mm of the area of the point shown on the screen. Slightly move the tip of the device within the point to find the highest value (do not change the pressure or lose contact with the skin in the process). Your highest value is the correct value. Maintain the same pressure on each point as you did during the calibration process. Press it just enough so the tip retracts completely.

Each person has their own skin type, which is why calibration is necessary and important. During the calibration step, your skin’s resistance will be determined. If you don’t calibrate properly or don’t apply the same pressure at other points, your readings will be inconsistent.

Please see our in-app tutorial or read the User Manual, which will guide you through the simple steps. Be sure to watch the Vitastiq tutorials; they provide a detailed description of each step. For more information, email us at support@vitastiq.com.

The frequency of use depends on your personal needs, but using it a few times per week would likely give you a better overall picture of your vitamin and mineral trends.

Every condition impacts a person’s vitamin and mineral status, including the time of day, physical activity, food intake, stress level, etc. Since Vitastiq is not a medical device but a vitamin tracker that indicates the general trend of a person’s vitamin levels, we advise users not to rely solely on a single session of readings. That is why we recommend using Vitastiq consistently over several weeks, preferably at the same time of day, and under similar conditions to obtain a general trend of your vitamin and mineral status.

The body requires various nutrients, each in specific amounts, for optimal functioning. The Vitastiq app offers detailed information on the recommended levels for a range of vitamins and minerals. To access this information in the Vitastiq app, follow these steps:
open the app and navigate to ‘tutorials,’ then select ‘vitamins and minerals.’
Within this section, you’ll discover detailed insights into the recommended levels for each vitamin and mineral monitored by Vitastiq.

Vitamins are organic compounds derived from living sources—animals, plants, or materials that were once living. In contrast, minerals are inorganic and originate from the earth, water, or soil. Both vitamins and minerals are recognized as essential nutrients, crucial for the body’s health and development. While the body can produce certain nutrients like vitamin D (with sun exposure) and some bacteria in the gut can synthesize vitamin K, most vitamins and minerals cannot be produced by the body in sufficient amounts and must be obtained through diet.

Vitamins and minerals are both vital for the body’s proper functioning, but they differ in stability. Vitamins, especially water-soluble ones like vitamin C and some B vitamins, can be easily destroyed or degraded by heat, light, prolonged storage, or during food preparation and cooking processes. Fat-soluble vitamins (A, D, E, K), however, tend to be more stable. Minerals, being inorganic, are not affected by these conditions and maintain their chemical structure.

Vitastiq helps track the general trend of the following important vitamins and minerals:

Vitastiq is a tracking tool that provides valuable insights into your vitamin and mineral trends, empowering you with the knowledge to manage your health proactively. Although Vitastiq is not a medical device and does not directly affect vitamin and mineral levels, it serves as a smart companion in your wellness journey. It allows you to keep a close eye on your daily wellness routines and fitness activities, helping you to identify patterns and make informed decisions about your health.

Consistent use of Vitastiq can provide insights into the fluctuations and patterns of your body’s vitamin and mineral status over time. For a comprehensive understanding of your nutrient trends, it is recommended to use Vitastiq regularly, a few times per week, over several weeks. This practice helps to establish average values that offer a snapshot of your overall nutritional trends, guiding you towards a balanced lifestyle.

Yes, the same device can be used by several people, but a separate profile must be created for each individual so that they can easily track their own results.

Absolutely, you can use the Vitastiq with various smartphones, as long as the Vitastiq app is installed on those devices.

Currently, Vitastiq products are compatible with Android smartphones and tablets, as well as iPhones. We intend to launch an iOS version for iPads shortly, aiming to achieve comprehensive compatibility across both Android and iOS ecosystems. The subsequent phase involves developing a web application, which will allow for compatibility with any device that has the Chrome browser installed, including both Windows and Mac computers, so stay tuned.

Dismantling Vitastiq is strongly discouraged due to the potential risk of electrical hazards; moreover, doing so would void the warranty.

Vitastiq is covered by the standard EU warranty period of two years from the date of original purchase, covering defects in materials and workmanship under normal use.
For more information, please read here.

The Vitastiq 2 is designed for individual use, meaning it’s intended for a person to measure their own vitamin and mineral levels. While several people can use the device, each individual can only assess their levels. However, to measure someone else’s levels, a separate handle is needed, which comes exclusively with Vitastiq Family. This device allows you to take readings for another person.

Do not wash the Vitastiq pen. Instead, clean it using a damp cloth. Avoid detergents and protect it from direct contact with water or heat sources, as such exposure will irreversibly damage your device.

Using Vitastiq is safe during pregnancy and while breastfeeding. However, due to limited data, the accuracy of readings for pregnant women may not match the established accuracy for the general population.

Vitastiq can be used by people of all ages; however, it is not suitable for small kids, as measurements will not be performed optimally due to their small fingers, impacting measurement accuracy.

Hold the Vitastiq as you would a pen. Gently press the tip against the measurement point on your body until the tip retracts completely. Ensure the pen is kept in an upright position. Each measurement point requires approx. 6 seconds. For more detailed instructions, please refer to the Vitastiq video tutorials.

• Store your Vitastiq in the provided soft case or in the original box, ensuring it’s kept at room temperature and in a dry place.
• To maintain functionality and comply with warranty requirements, charge it every 4 to 6 months.
• Do not wash the Vitastiq pen. Instead, clean it using a damp cloth. Avoid detergents and protect it from direct contact with water or heat sources, as such exposure will irreversibly damage your device.
• As an electronic device, Vitastiq must be disposed of responsibly when it is no longer working or is broken.

If the app isn’t functioning as expected, please reach out to us at support@vitastiq.com. We welcome you to report any issues, allowing us to provide a suitable solution.

Without the Vitastiq pen, the app provides a tour, information about vitamins and minerals, and tutorials. Download the free Vitastiq app from the App Store for iOS devices or from the Google Play Store for Android devices. More information is available on vitastiq.com.

Daily fluctuations in the levels of water-soluble vitamins and minerals can occur due to factors such as diet, exercise, and stress; however, the main inconsistencies often stem from not accurately locating measurement points or from checking the same nerve endpoint repeatedly in a short timeframe, which leads to increased resistance and thus decreased accuracy.

Consistently using Vitastiq at the same time each day and ensuring proper calibration of the reference point are advised. It’s essential to maintain the same pressure on each point as you did during the calibration process. Holding your Vitastiq pen upright and pressing its tip vertically onto the measuring point, then carefully adjusting to find the precise position, is crucial for accurate measurement. Familiarizing yourself with the correct use of Vitastiq, and understanding the EAV method that examines nerve endings, are important steps for obtaining reliable results.

If you think the reading of a particular vitamin or mineral is inaccurate, or if you wish to repeat it for any reason, simply go back and tap on the desired vitamin or mineral and repeat the measurement.

Once the session is completed you won’t be able to repeat any reading from that session.

The free Vitastiq app for personal devices (Vitastiq 2 and Vitastiq Family) supports storing up to 500 reports annually.
Meanwhile, the Vitastiq PRO app for professional device has no limitations and easily saves all your reports.

Of course, the Vitastiq app offers the possibility of automatically emailing your reading reports, not just to your specified email address but to multiple addresses simultaneously.
You can resend past readings from the History section to any email address (or multiple addresses), or directly after taking the readings, from the summary page.
Additionally, you can resend your previous readings also through the my.vitastiq.com web portal by visiting the ‘my reports’ section, where all your readings are listed and can be searched by the profile name.

We deeply value and respect your privacy. Rest assured, your personal information and readings will not be shared with third parties nor used for any purposes beyond ensuring the optimal functionality of the Vitastiq app.

In case of irregular readings, it’s crucial to repeat the calibration step to accurately calibrate the Vitastiq pen at the reference point, as the accuracy of all results depends on this step. Should your results remain irregular, please reach out to us at support@vitastiq.com, and we will provide additional tips to assist you.

As of now, the Vitastiq app does not support the addition of new vitamins or minerals.

The Vitastiq 2 and Vitastiq Family devices monitor trends for 26 vitamins and minerals, whereas the Vitastiq PRO expands this capability to 30.

Using Vitastiq involves a learning process. Initially, obtaining readings for 10 vitamins and minerals may take around 5 minutes. However, with regular use, you’ll find that the time needed to get readings decreases as you become more proficient.

Vitastiq connects to your smartphone via Bluetooth. Taking an incoming call will just pause Vitastiq’s operation. After the call concludes, you can resume your session.

Yes, the app allows you to customize a template with your chosen vitamins and minerals from the available list of 26. Here’s how:

1. Open the Vitastiq app and navigate to the ‘template’ section.
2. Tap on ‘add new’, then select the vitamins and minerals you wish to track.
3. Enter a name for your template and tap ‘save’.
4. To use your newly created template, select it from the template list.

Additionally, you can create and modify your templates via the my.vitastiq.com user web portal. After logging in with the same credentials as the Vitastiq app, look for the ‘templates’ section.

If you are unsure of your blood type, you may leave that field blank.

During calibration, the Vitastiq must maintain continuous contact with the skin for approx. 12 seconds, while you move the tip of the pen along your thumb (as demonstrated on the screen).

Each person has their own skin type, which is why calibration is necessary and important. During the calibration step, your skin’s resistance will be determined. If you don’t calibrate properly or don’t apply the same pressure at other points, your readings will be inconsistent.

The navigation to the next measuring point can be configured to ‘auto’ or ‘manual’ mode. In manual mode, you must manually select the next vitamin or mineral to proceed to the next measuring point. On the other hand, auto mode automatically advances to the next measuring point. Ensure you check the Settings in the Vitastiq app to verify your selected mode.

If set to auto mode and the app still does not advance to the next point, try restarting the Vitastiq app. Additionally, logging out and then logging back in may resolve the issue.

• Do not hold the smartphone in your hand. The phone should not be in contact with your skin while you are using Vitastiq.
• Do not charge your smartphone while using Vitastiq.
• Do not use Vitastiq on a metal surface, as this can interfere with electrical conductivity.

No worries, your QR code is associated with your email address in our records from when you placed your order. Simply click HERE, enter the email address you used for your Vitastiq purchase, and you will receive your QR code in your inbox.

If you require further assistance, please contact us at support@vitastiq.com.

The registration QR code you received, either on an enclosed card or via email, serves as your Vitastiq’s unique identification number. Registering your device is essential for several reasons: it helps us secure your readings and profile data on our cloud servers, ensures compliance with your country’s regulations, and links your QR code to your account and device for personalized advice. At Vitastiq, we prioritize your security and the protection of your personal data.

Yes, Vitastiq is compatible with all Android smartphones running version 5.0 and newer, as well as all iOS smartphones running version 9.0 and newer.

If you have further questions about this, feel free to reach out.

If your skin is particularly dry, its resistance to electrical signals increases, resulting in lower conductivity. This can prevent the Vitastiq from completing the electrical circuit effectively. As a result, you might notice that the Vitastiq pen seems to lose contact, indicated by an unstable indicator on the screen and flickering light when in contact with your skin.

To enhance your skin’s conductivity (and decrease resistance), you have two methods available: you can either dampen the area of the skin with a wet pad or moisten the tip of the Vitastiq pen. It’s important to perform this moistening step not just during the calibration process but also prior to making contact with each acupuncture point you intend to measure. Use only slightly moist pads, not soaked or dripping with water.

If the app persistently shows the message: ‘Please remove the Vitastiq pen from your skin to proceed,’ even when the tip is not touching your skin, halt the process and log out and back into the app. This issue often arises if water enters the Vitastiq, a common occurrence when the cotton pad used is too wet. If water has entered the device, carefully shake the Vitastiq and hold it upright to ensure all water drains out. We strongly advise using only a slightly damp cotton pad to prevent malfunction.

Ensure your device is charged, then press the tip of the Vitastiq pen to activate it, watching for the blue LED to start blinking. If the LED does not illuminate, a reset may be necessary.
To reset your Vitastiq, connect it to a power source using the included USB cable. Wait for the LED to turn on and blink before disconnecting it from the charger. Afterward, press and hold the tip of your Vitastiq to activate it.
If your Vitastiq is connected to the extra handle via USB cable, holding this handle is necessary to activate the device.

Ensure Bluetooth and Location are enabled in your smartphone/tablet settings; without these, the app will not recognize your Vitastiq device.

The blue LED will automatically turn off after 1 minute of inactivity.

Vitastiq pairs with your smartphone or tablet via the Vitastiq app, not through your device’s Bluetooth settings. However, ensure that both Bluetooth and Location services are enabled on your device; the app cannot recognize your Vitastiq without them.

To activate your Vitastiq, press and hold the tip until the blue LED blinks. Then, open the Vitastiq app and navigate to Settings > Select Vitastiq. If your Vitastiq is active, it will appear on the list. Simply tap on it to confirm your selection.

The blue LED will automatically turn off after 1 minute of inactivity.

For charging Vitastiq which is equipped with a rechargeable Lithium-Ion battery, use only the USB cable provided with your device. Connect the specified end of the cable to the Vitastiq pen and the USB end to a power source, such as a USB charger.

The longevity of your battery will depend on usage patterns. The Vitastiq battery is designed to retain up to 80% of its original capacity after 500 complete charge cycles.
To maintain optimal battery performance and prevent over-discharge, it’s necessary to charge your Vitastiq once every 4 to 6 months. Doing so is crucial not only for battery health but also for preserving the warranty.

Specifications:

• Standard charge: Approximately 5 hours
• Fast charge: Approximately 2.5 hours
• Standard charging voltage: 4.2 V
• Standard charging current: 0.375 A

• Avoid bending or damaging the cable to prevent electric shocks or fire hazards.
• Never touch the power cord with wet hands, nor disconnect the charger by pulling on the cable, as it can lead to electric shocks.
• The battery is equipped with a built-in protection circuit to ensure safety.
• Dispose of batteries responsibly. Do not discard the product with household waste. Follow local regulations for disposing of Li-Ion batteries or devices.

Warnings

• This product contains a lithium battery.
• Do not expose the product to fire or excessive heat to avoid the risk of explosion.
• Avoid crushing, puncturing, or incinerating the product.
• Do not disassemble the product or its batteries.
• Battery replacement should only be performed by the supplier, not the user.

Precautions

• Do not charge the Vitastiq2 under extreme temperatures, specifically below 0°C or above 40°C.
• Prevent mechanical or electrical damage to the product.
• Store in a dry place at room temperature (20-25°C), and keep away from heat and prolonged exposure to the sun.

The Vitastiq app is translated into the following 25 languages:
English, Croatian, Russian, Spanish, German, Dutch, Turkish, French, Portuguese, Czech, Polish, Hungarian, Persian (Farsi), Japanese, Arabic, Serbian, Swedish, Estonian, Vietnamese, Chinese (Simplified) , Slovenian, Romanian, Korean, Italian, and Bulgarian.

Vitastiq 2 is intended for personal use only, while Vitastiq Family allows users to take measurements for other people as well because it comes with an additional handle.

To reset your Vitastiq, connect it to a power source using the included USB cable. Wait for the LED to turn on and blink before disconnecting it from the charger. Afterward, press and hold the tip of your Vitastiq to activate it.
If your Vitastiq is connected to the extra handle via USB cable, holding this handle is necessary to activate the device.

Ensure Bluetooth and Location are enabled in your smartphone/tablet settings; without these, the app will not recognize your Vitastiq device.

Vitastiq uses Bluetooth technology to connect to your smartphone/tablet. Smartphones/tablets cannot connect with a Bluetooth device without enabling the Location function. This is not something Vitastiq can control, it’s just the way Bluetooth technology works.