If the app persistently shows the message: ‘Please remove the Vitastiq pen from your skin to proceed,’ even when the tip is not touching your skin, halt the process and log out and back into the app. This issue often arises if water enters the Vitastiq, a common occurrence when the cotton pad used is too wet. If water has entered the device, carefully shake the Vitastiq and hold it upright to ensure all water drains out. We strongly advise using only a slightly damp cotton pad to prevent malfunction.
Dr. Reinhold Voll (1909–1989), a German physician and researcher, revolutionized holistic medicine by introducing Electroacupuncture according to Voll (EAV) and Electro-Dermal Screening (EDS). These innovative methods merge traditional acupuncture principles with electrical measurements to assess the body's energetic imbalances, emphasizing a holistic approach to health.