Return Policy

Termination for Convenience

You have the right to terminate the contract on the purchase of a Vitastiq device, which you concluded via the Internet with the company Vitastiq d.o.o., Zagreb, Ulica grada Vukovara 271, Croatia, VAT No. HR78988318838 (“Contract”), without stating any reasons, within 14 (fourteen) days from the receipt of the device.

In order to exercise your right to terminate the Contract, you must notify us of your decision by sending a clear termination notice by mail, or e-mail before the expiration of the 14-day deadline. Your termination notice must contain your full name, postal address, telephone number, or e-mail address. You may use the Contract Termination Form enclosed herewith or available at, which can be filled out and submitted to us electronically. We will confirm the receipt of the electronically submitted Contract Termination Form by return email without delay.

In the event of such termination, you must return the device to us without delay, but no later than within 14 (fourteen) days from the day when you notified us of your decision to terminate your purchase contract. Please return the device to the following address: Vitastiq d.o.o., Ulica grada Vukovara 271, 10000 Zagreb, Croatia. You will be deemed to have returned the device on time if you send it to the aforementioned address before the set deadline expires. You will bear the direct costs of returning the device.

After we receive the returned device, we will refund you the money we have received from you without delay and no later than within 14 (fourteen) days from the receipt of the device. The refund will also cover the delivery costs unless, at the time of purchase, you elected a delivery method other than the cheapest standard delivery offered, in which case, you will bear such higher costs of delivery. The refund will be made in the same manner as your payment, unless you expressly agree to another method of refund, in which case you will bear no additional costs relating to such other method of refund.

You will be liable for any depreciation in the value of the device caused by handling, including any tear and wear or other damage unless it was necessary to determine the nature, characteristics, and functionality of the device.

Termination for Cause

If you are returning the product because of a malfunction or any other defect, please let us know about the situation, and we will replace the product and arrange the return shipment free of charge. You may submit your justified complaint to our Customer Service at

Please provide us with your full address and other contact details (telephone number and email) for the pick-up. You may also personally deliver the product to Vitastiq d.o.o., Ulica grada Vukovara 271, 10000 Zagreb, Croatia. After we receive the returned product, we will send you a new one.

Please ensure that the product you are returning is packed in its original packaging with all parts and documentation that were included when you received it. Ensure the product is returned in an envelope (NOT in a box), ideally in the same packaging in which it was delivered to you. If you have any questions about the return and/or refund procedures, please contact our Customer Service at

Dr. Reinhold Voll (1909–1989), a German physician and researcher, revolutionized holistic medicine by introducing Electroacupuncture according to Voll (EAV) and Electro-Dermal Screening (EDS). These innovative methods merge traditional acupuncture principles with electrical measurements to assess the body's energetic imbalances, emphasizing a holistic approach to health.