Termination for Convenience
You have the right to terminate the contract on the purchase of a Vitastiq device, which you concluded via the Internet with the company Vitastiq d.o.o., Zagreb, Ulica grada Vukovara 271, Croatia, VAT No. HR78988318838 (“Contract”), without stating any reasons, within 14 (fourteen) days from the receipt of the device.
In order to exercise your right to terminate the Contract, you must notify us about your decision by sending us a clear termination notice by mail, fax or e-mail, before the expiration of the 14 day deadline. Your termination notice must contain your full name, postal address, telephone number, fax number or e-mail address. You may use the Contract Termination Form enclosed herewith or available at www.vitastiq.com, which can be filled out and submitted to us electronically. We will confirm the receipt of the electronically submitted Contract Termination Form by a return e-mail without delay.
In the event of such termination, you must return the device to us without delay, but no later than within 14 (fourteen) days from the day, when you notified us of your decision to terminate your purchase contract. Please, return the device to the following address: Vitastiq d.o.o., Ulica grada Vukovara 271, 10000 Zagreb, Croatia. It shall be deemed that you returned the device on time, if you send it to the aforesaid address before the expiration of the set deadline. The direct costs of the device return will be borne by you.
After we receive the returned device, we will refund you the money we have received from you without delay and no later than within 14 (fourteen) days from the receipt of the device. The refund will also cover the delivery costs, unless, at the time of purchase, you elected a delivery method other than the cheapest standard delivery offered, in which case, you will bear such higher costs of delivery. The refund shall be made in the same manner as your payment, unless you expressly agree to receive the refund by another method, in which case you will bear no additional costs relating to such other method of refund.
You will be liable for any depreciation of the value of the device caused by handling, including any tear and wear or other damage, unless it was necessary in order to determine the nature, characteristics and functionality of the device.
Termination for Cause
If you are returning the product because of a malfunction or any other defect, please, let us know about the situation and we will replace the product and arrange the return shipment free of charge. You may submit your justified complaint to our Customer Service at firstname.lastname@example.org.
Please, provide us with your full address and other contact details (telephone number and email) for the pick-up. You may also personally deliver the product to Vitastiq d.o.o., Ulica grada Vukovara 271, 10000 Zagreb, Croatia. After we receive the returned product, we will send you a new one.
Please, ensure that the product you are returning is packed in its original packaging with all parts and documentation that were included when you received it. Make sure to pack it in a letter form (NOT BOX). It is best to use the same form in which the DHL delivered it to you.
If you have any questions about the return and/or refund procedures, please, contact our Customer Service at email@example.com.