Warranty

The warranty is issued by Vitastiq d.o.o., Ulica grada Vukovara 271, HR-10000 Zagreb, Republic of Croatia, Tax ID: HR78988318838 (“Vitastiq”). It applies to the Vitastiq product (“Product”) and is valid for two (2) years from the date of original purchase, covering defects in materials and workmanship under normal use. The warranty guarantees the proper functionality of the Product and all original accessories included in the package, provided they are used according to the instructions in the application’s “Tutorial” section.

Limitation of Liability

Vitastiq is not liable for any indirect, incidental, consequential, or punitive damages arising from the use of the Product, or any breach of the warranty. All implied warranties, including warranties of merchantability or fitness for a particular purpose, are limited to the duration of this express warranty.

Non-Transferability

The warranty is non-transferable and applies only to the original purchaser. The warranty coverage ceases if the Product is sold or transferred to another party.

Battery Maintenance

The Product includes a Lithium-Ion battery which requires charging at least once every 3 – 6 months to maintain functionality. Failure to maintain the battery through periodic charging may result in the warranty becoming void.

Repair or Replacement

During the warranty period, Vitastiq is obligated, at its sole discretion and expense, to either repair the Product or replace it with a new or refurbished Product of equal performance.

Documentation Requirement

This warranty is valid only with the presentation of the original Product alongside the original purchase documentation.

Exclusions and Limitations

The warranty becomes void if:

  • The Product is misused, abused, or negligently handled.
  • The Product is exposed to external factors such as impacts, harsh chemicals, dust, moisture, extreme temperatures, or a faulty electricity grid.
  • The Product undergoes unauthorized repairs or modifications, especially by non-licensed service providers.
  • The Product is used in a manner that deviates from the provided guidelines or instructions.

No Third-Party Repairs

Costs incurred from repairs by any third party other than Vitastiq or its authorized service partners will not be reimbursed.

Customer Support

For warranty claims, customers are advised to contact Vitastiq Customer Support for guidance on the warranty process and information on authorized service centers.

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