Privacy Policy

By accessing and using the Vitastiq websites the Users confirm that they have read, understood and agreed to the Statement on privacy and confidentiality of data (hereinafter: Privacy Statement) as well as terms and conditions of using the Vitastiq websites. The Users which do not accept these terms and conditions in full, should leave the Vitastiq website immediately and refrain from using it again.

Third Party Websites

This Privacy Policy does not apply to websites maintained by other organisations to which we link and we are not responsible for nor do we warrant or guarantee that the privacy policies of such other organisations comply with applicable law.

Personal data collected

You do not have to give us any personal data in order to use most of our Website. However, if you wish to send us a message, receive our newsletter and special offers via email or order products and services, you will need to provide certain information to us. This may include your name, address or location, phone number and email address and when using our contact form, your message and any other information you wish to provide to us.

We ask for your phone number to allow us to process your order and to let you know the status of your order. This number may be given to our courier for delivery services in order for us to keep you informed about the status of your package in delivery.

Please note that we do not keep your payment card details on file. We use third party provider WSPay, to process payments, and only these entities see your payment card details.

We also keep a record of the purchases you make. This means that we can help to deal more quickly with any queries or problems you may have and also to ensure that any information that we send you is relevant.

When you visit our Websites, we also automatically collect certain information from you. For more information about this, please click here.

The information we collect allows us to:

  • Provide the products and services you have ordered
  • To verify your identity and details of your payment method or credit card account
  • Administer our Website and provide customer services
  • Plan and manage our commercial business activities including analysis of your shopping habits and preferences
  • Communicate with you (including via email or telephone where such contact details have been provided)
  • Tell you about our offers, services or products

We may disclose aggregate, anonymised statistics about the number of visitors to our web sites or number of purchases made to third parties including our investors.

Transfers of your personal data

Your personal information may be transferred to, and stored at a destination outside of the European Economic Area including the US. Such processing may be required in order to fulfil your order, process your payment details or provide support services.

Accessing personal information

To see all the personal data we hold about you or if you have any other requests about your rights (which may include a right to correct any inaccuracies or object to certain information, please contact us using the contact form or by email support@vitastiq.com or by writing to us at Vitastiq d.o.o., Ulica grada Vukovara 271, 10000 Zagreb, Croatia.

Communications & marketing

To subscribe to our newsletter containing information about new products, services, features and events from us and to receive special offers via email, please check the box for newsletter request at the end of your order, or fill in the request form for newsletter on our web sites.

Please note that any telephone or email communications will only be made by us. We do not sell or otherwise pass your details to third parties for marketing purposes. You can opt-out of these communications at any time via the Unsubscribe link on any email or by email support@vitastiq.com.

Security

We take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. We use a Secure Socket Layer (SSL) encryption to help protect the personal data you send us during the order process. Please keep in mind that if you voluntarily disclose personal information online in a non-protected environments – for example on a message board, shopping list, or in chat areas – that information can be collected and used by others outside of our control.